AusDora is a digital-asset platform that enables eligible users to interact with, send, receive, and exchange AUDD within a structured digital platform environment. AusDora is not a bank and does not process fiat payments.

AUDD is an Australian dollar-backed digital asset issued by AUDC Pty Ltd through its separate regulated infrastructure.

No. AUDD is issued by AUDC Pty Ltd. AusDora supports AUDD within its platform and provides digital-asset infrastructure, platform rules, and customer-facing workflows.

No. AusDora does not receive, hold, or settle fiat funds. Fiat-linked activities, including AUDD issuance, minting, redemption, and fiat settlement, are handled outside AusDora’s platform by AUDC Pty Ltd through its separate regulated infrastructure.

AUDD issuance, custody, wallet infrastructure, minting, redemption, and external wallet functionality are supported by AUDC Pty Ltd through its separate regulated infrastructure. AusDora provides platform infrastructure, conditional-release workflows, and customer-facing functionality.

No. AusDora does not process bank transfers or fiat payments. Fiat-linked processes occur outside AusDora’s platform and are handled through AUDC Pty Ltd’s separate regulated infrastructure, subject to applicable eligibility, compliance, and provider requirements.

Users interact within a structured platform environment where AUDD exchange flows follow defined platform rules and may include conditional-release safeguards.

1. A trade is initiated
2. AUDD is temporarily restricted within the platform
3. Required platform conditions are reviewed
4. The required user instruction is confirmed
5. AUDD is released internally once conditions are met

No. AusDora does not guarantee transaction outcomes, asset recovery, liquidity, or uninterrupted access to services. AUDD is released only when required platform conditions and valid user instructions are confirmed.

Conditional release is a platform mechanism that temporarily restricts AUDD within AusDora’s digital environment while required platform conditions are confirmed.

AusDora does not hold fiat funds, operate as a bank, or verify off-platform arrangements. AUDD is released only after a valid user instruction and once the required platform conditions are met.

No. AusDora does not send fiat money internationally or operate as a remittance provider. AusDora enables eligible users to send, receive, and exchange AUDD within a structured digital-asset platform environment, subject to eligibility, supported jurisdictions, compliance checks, provider availability, and platform rules.

No. Where an external payment method is used, it must be made only by the verified user involved in the transaction. Third-party payments are not permitted under AusDora platform rules.

Third-party payments may increase fraud, scam, misuse, and compliance risk. They can also make it difficult for users to confirm whether the required transaction conditions have been met.

If a third-party payment method is used:

• the transaction may be delayed, reviewed, rejected, or treated as non-compliant with platform rules
• AUDD release may be restricted until required conditions are confirmed
• the user’s access to platform features may be limited, restricted, or suspended

AusDora does not process, verify, or settle external fiat payments. Where an external payment is used as part of a user transaction, the parties are responsible for ensuring that the payment is made by the verified user and that the required platform conditions are confirmed.

No. Transaction timing depends on user instructions, platform conditions, compliance checks, provider availability, and any applicable review process.

Where an external payment method is used, it must belong to the verified user involved in the transaction and must match the details required by the platform workflow.

No. Payment details used for a transaction should not be changed once the trade has been initiated. Changes may cause delays, review, restriction, or rejection under platform rules.

AusDora does not process, verify, or settle external fiat payments. If payment is sent to a different account or method, the transaction may be delayed, reviewed, rejected, or treated as non-compliant with platform rules.

AUDD release may remain restricted until required platform conditions are confirmed.

No. Payment details should only be followed when they appear within the official platform workflow. Do not rely on payment details shared through chat or external messages.

Do not proceed. Requests to use different payment details may indicate fraud, scam activity, or misuse. Report the user immediately through the platform.

No. Chat should not be used to change, replace, or confirm external payment instructions. Only follow the details shown in the official platform workflow.

Disputes can be raised through the platform when a transaction requires review under AusDora’s platform rules.

No. AusDora does not process, verify, settle, or reverse external fiat payments. AusDora may review platform records, user confirmations, transaction activity, and conditional-release requirements within its own digital environment.

You may open a dispute when:

• required platform conditions have not been confirmed
• there is a disagreement between users
• the transaction window expires
• suspicious, fraudulent, or unauthorised activity is suspected

Disputes are reviewed under AusDora’s platform rules and applicable review procedures.

A dispute review may consider:

• platform records
• user confirmations
• transaction activity within the AusDora environment
• AUDD conditional-release status
• supporting information provided by users

AusDora does not process, verify, settle, control, or reverse external fiat payments. Dispute review is limited to platform activity, user instructions, AUDD conditional-release status, and information available within the AusDora platform environment.

During a dispute review, users may provide supporting information for consideration. This information is user-provided and is not independently verified by AusDora.

Examples of supporting information users may provide:

• bank confirmation email or in-app confirmation
• bank statement showing the relevant transaction

Examples that may not be sufficient on their own:

• screenshots showing only “payment sent”
• edited, cropped, incomplete, or unclear images
• payment details that do not match the verified user or transaction information.

If required platform conditions are not confirmed, AUDD may remain temporarily restricted while the transaction is reviewed in accordance with platform rules.

What happens if the other user says they did not receive an external payment?

AusDora does not process or verify external fiat payments. The parties are responsible for resolving external payment issues outside the platform. AUDD release remains subject to required platform conditions, user instructions, and AusDora’s review procedures.

No. AusDora cannot reverse or recover external fiat payments. Users should contact their payment provider, bank, or relevant authority for issues involving external payments.

Contact your payment provider or bank immediately. AusDora cannot reverse, recover, or control external fiat payments made outside the platform.

AUDD release actions may not be reversible once completed. Users should only confirm release when the required platform conditions have been met.

AUDD may remain temporarily restricted until the required platform conditions are confirmed. Timing may depend on user confirmations, provider availability, platform rules, and any applicable review process.

Users should first attempt to resolve the difference between themselves. If no agreement is reached, a dispute may be opened and reviewed under AusDora’s platform rules and available platform records.

• Use only your own payment method when an external payment is required
• Follow only the payment details shown in the official platform workflow
• Do not follow payment instructions shared through chat or external messages
• Confirm required conditions carefully before authorising any AUDD release

Only follow the payment details shown in the official platform workflow, and only use a payment method that belongs to the verified user involved in the transaction.

AusDora applies customer-facing safeguards such as:

• conditional-release workflows
• user confirmations
• platform rules
• behavioural and transaction monitoring
• dispute and review procedures

These safeguards are designed to help reduce scam, fraud, misuse, and unauthorised activity. They do not guarantee transaction outcomes, asset recovery, or reversal of external payments.

External fiat payments cannot be reversed, recovered, or controlled by AusDora. AUDD release or restriction within the platform depends on platform rules, user instructions, required conditions, and applicable review procedures.

Users are responsible for ensuring that any external payment action is made using the correct details, from an eligible payment method, and in accordance with the platform workflow.

No. AusDora provides digital-asset platform infrastructure, platform rules, and customer-facing workflows. AusDora is not a party to external agreements or off-platform arrangements between users.

AusDora is registered with AUSTRAC as a Digital Currency Exchange.

No. AUSTRAC registration does not imply endorsement, approval, financial services licensing, or any guarantee by AUSTRAC.

AusDora operates in line with applicable obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

No. Access to AusDora platform features is subject to eligibility, onboarding, compliance checks, supported jurisdictions, provider availability, and platform rules.

Support is available within the app.